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Frequently Asked Questions

What currency are your prices and how does payment work?

All prices are in EUR.  Payments are made through Paypal, which is the world’s most widely used payment acquirer.

You will be provided with a payment link and invoice.

Can the time frame of the packages be prolonged?

All packages take around 3-4 weeks (exception: LA Creative Studio Package takes 4-5 weeks) to be ready.

Though, this is an estimate and depends on your availability to communicate throughout the process and review the versions as soon as they are provided to you. My tip would be to try not to schedule your projects around a particularly busy time in the year for your business, if you can. That way you’ll know you’ll have better availability and it will be a smoother process!

What if I don't like what you have created for me?

The packages come with up to three revision stages. This is the perfect opportunity to adjust the versions so that we end up with something that exceeds your expectations. Giving me as much information as possible at the beginning of the project (including information and examples of what you do and don’t like) will give me a more precise feel for what you are looking for. If you are not absolutely in love by the end of the project, let’s talk about it! We’ll work together to make it right.

 

Are there any other additional costs?

WordPress fees and domain cost are not included. The WordPress theme costs (8-25 EUR per month). This includes your hosting, security, tech support, and unlimited storage. You’re paying for the convenience of an all-in-one system that is super intuitive and easy to manage.

In addition, copyrights and photography are not included in the fee.

We'll always talk about those costs before they occur. So, you'll always be in the loop. No surprises!

Can I keep my current domain?

Surely, I will connect it for you!

How do I get photos for my website?

My recommendation is to hire a photographer. In this way, you will make sure that your website photos will truly represent your brand. If this is not a possible option for you, we will make sure to select the best stock images for your website.

I have never used WordPress before, can you help me?

You will receive a 30-min training session so I can show you the basics on how to make changes and add new items to your site. I will also be available for two weeks post-launch via email support for any questions you might have.

What is your payment plan?

Once we have our discovery call and have decided to work together, I require a 50% non-refundable deposit. The remaining 50% will be required when the final files are approved and the project is completed.

Are there any other additional costs?

Any products and/or services, which are not part of the branding package and/or require additional license fees and/or were not agreed before starting the project will be billed additionally.

Is tax included?

No tax is excluded from the service price.

Did I miss something?

If you have any other questions, please send me an email and I will provide you with the needed information.

 
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